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Shipping and Returns

RETURN POLICY
 
Last updated October 15, 2021
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
J. Crawford Fine Desserts
Attn: Returns
 
1600 Kerns Road  
Unit 4  
Burlington, Ontario L7P3G9  
Canada  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
The following items cannot be returned:
 
     ●     All food items   
 
 
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     Please note that food items cannot be returned under any circumstances. If you are seeking a refund for a food item, please email your request along with a photo of the received product(s) to [email protected]   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
(905) 335-8882